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Cushman & Wakefield (NYSE: CWK) is among the largest global real estate services firms, with approximately 50,000 employees in 400 offices and 60 countries. In 2022, the firm had revenue of more than $10 billion across core services of property, facilities and project management, leasing, capital markets, valuation and other services.
Cushman & Wakefield's digital transformation efforts included a significant automation investment to drive business efficiencies. Cushman captured substantial improvements from their early investments in robotic process automation (RPA), automating processes involving structured data. The company next turned its focus to intake, where it looked to increase efficiency and accelerate deals by unlocking the millions of unstructured documents, emails and other text-based assets that it collects through the intake process.
Cushman & Wakefield chose Indico Data’s Intelligent Intake solution for several reasons. Indico’s radically simplified user experience and intuitive interface allow business process experts to build models, and process experts own and modify models as needed without assistance from IT or data scientists. Importantly, the Indico solution applies to numerous use cases and document types, enabling Cushman & Wakefiled to scale Intelligent Intake across its business units easily and rapidly.
Addressing several use cases, including lease analysis and procure-to-pay invoicing workflows, Cushman & Wakefield captured savings of 16,000 hours on their deal management initiative, plus accelerating turnaround time on each deal by 70%. Cushman is pleased with their results and plans to leverage the intake data unlocked by Indico’s solution to launch new products and services, such as richer forecasting capabilities.
Indico’s unique technology advantage [for addressing intake] combined with their business-first application experience enabled us to solve a breadth of use cases that we previously had been unable to automate.
-Brandi Corbello, VP Transformation, Head of CoE, Cushman & Wakefield
